This privacy policy explains how The Cover Bridge Inn collects, uses and protects your personal data when you contact us or use our website.

Business Details (Data Controller)
The Cover Bridge Inn
East Witton, Leyburn DL8 4SQ
Telephone: 01969 623250
Email: enquiries@thecoverbridgeinn.co.uk

We are the “data controller” responsible for your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Information We Collect

We only collect personal data that you choose to provide to us. This may include:

• Name

• Email address

• Telephone number

• Booking or enquiry details

We do not intentionally collect sensitive personal data.

How We Collect Your Information

We collect information when you:

• Contact us by phone or email

• Send a message through our website contact form

• Make a booking enquiry

Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Legitimate Interest
To respond to enquiries and manage bookings.

Contract
When you request accommodation or services from us.

We do not send marketing emails or newsletters unless you specifically ask us to.

How We Use Your Information

We use your information to:

• Respond to enquiries

• Arrange bookings and reservations

• Provide customer service

• Keep basic administrative records

We do not sell or share your personal data for advertising or marketing purposes.

Data Sharing

We do not pass your personal data to third parties except where required by law or necessary for legal obligations (for example accounting or regulatory requirements).

How Long We Keep Your Data

We retain personal data only as long as necessary:

• Enquiries: up to 12 months

• Booking records: up to 6 years (for tax and accounting requirements)

After this period your data is securely deleted.

Cookies

Our website uses essential cookies required for basic website functionality.
These cookies do not identify you personally.

You can control cookies through your browser settings.

Your Data Protection Rights

Under UK GDPR you have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Object to processing

• Request restriction of processing

• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://www.ico.org.uk

To exercise your rights, contact:
enquiries@thecoverbridgeinn.co.uk

Security

We take reasonable steps to protect your personal information from loss, misuse or unauthorised access.

Changes to This Policy

We may update this privacy policy from time to time. Updates will appear on this page.